Frequently Asked Questions
Answers to all your questions about 100l5
From opening an account to withdrawing money via bKash — find detailed English answers to the most frequently asked questions about 100l5 here.
100l5 is a trusted online gaming platform for players in Bangladesh. On this page we have answered the most common questions about account registration, deposits and withdrawals, cricket betting, slot games, bonuses, and responsible gaming. If you do not find the answer to your question here, our 24/7 live chat support is always ready.
Account and Registration
Account-related questions
To open an account at 100l5, you need an active mobile number, a valid email address, and your full name. The registration process is simple and takes only a few minutes. Bangladeshi players can complete the entire process in Bengali.
Each person can open only one account. Creating multiple accounts is against our rules, and if detected, all accounts may be suspended. This rule is strictly enforced to ensure a fair playing environment.
Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and you will receive a verification code. Use the code to set a new password. If you have trouble, contact 100l5's 24/7 live chat support.
You must be at least 21 years old to play at 100l5. Minors are not permitted to open or use an account. Age verification is an important part of our responsible gaming policy.
Email and contact information can be updated from account settings. However, for changes to important details such as name or date of birth, you will need to contact our support team. For security reasons, some changes may require verification.
Deposits and Withdrawals
Payment-related questions
Deposits from bKash to 100l5 are generally instant — your account is credited within a few seconds to a few minutes at most. If there is a network issue, there may be a slight delay; in that case, contact live chat.
The minimum deposit amount across all payment methods at 100l5 is ৳100. This limit applies to bKash, Nagad, Rocket, Upay, and bank transfer. You can start with a small amount.
Withdrawals from 100l5 via Nagad and all other methods are generally completed within 10 to 45 minutes. After you submit a withdrawal request, our team verifies it quickly and sends the funds.
The minimum withdrawal amount from 100l5 is ৳800. Withdrawal requests below this amount cannot be made. Keep your winnings in your account until they reach ৳800, then withdraw.
100l5 does not charge any additional fees of its own. However, bKash, Nagad, Rocket, or bank transfer may have their own transaction fees, which are applied according to your payment provider's terms. Check your mobile banking app for details.
Yes, 100l5 supports both Rocket and Upay. bKash, Nagad, and bank transfer are also accepted. The minimum deposit is ৳100 and the minimum withdrawal is ৳800 for all methods.
Games and Rules
Game-related questions
To bet on BPL (Bangladesh Premier League) matches, you must first have funds in your account. Go to the cricket section, select the match you want, choose a market (match winner, total runs, etc.), and enter your bet amount. Bets must be confirmed before the match starts.
At 100l5 you can bet on BPL, IPL, T20 World Cup, ICC tournaments, Bangladesh national team matches, and other international and domestic cricket. Every Bangladesh Tigers match is covered. The list of new tournaments is updated regularly.
Yes, 100l5 is fully mobile-friendly. Cricket betting, live casino, slots, and bingo, along with all other games, can be played directly from a smartphone browser. You get the full experience without downloading a separate app.
RTP (Return to Player) is the percentage of every ৳100 wagered that a game returns to players on average over the long term. Volatility refers to how frequently and by how much winnings vary. High volatility means fewer but larger wins; low volatility means frequent smaller wins.
In live casino, you play with a real dealer via video streaming. Games from trusted providers such as Evolution Gaming and Ezugi are available at 100l5. Once you register and log in, you can join a live table.
Yes, 100l5 ensures complete fair play. The platform uses SSL encryption, and games run on certified providers' RNG (Random Number Generator) technology, which delivers unbiased results without any manipulation.
Bonuses and Promotions
Bonus-related questions
100l5 offers new members a 100% first deposit bonus of up to ৳10,000. That means if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus. This bonus is added to your account automatically on your first deposit.
The wagering requirement for the 100l5 welcome bonus is 25 times (25x). That means before withdrawing bonus funds, you must wager 25 times that amount. See our terms and conditions page for full details.
The 100l5 VIP program has four tiers — Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). Playing regularly and showing more activity allows you to move up to a higher tier.
No, bonus funds cannot be withdrawn directly. Winnings from a bonus become withdrawable only after the applicable wagering requirement (25x) has been met. Your own deposited funds (excluding bonuses) can be withdrawn at any time, provided the amount is at least ৳800.
Yes, in addition to the welcome bonus, 100l5 regularly offers various promotions — reload bonuses during special matches, cashback offers, and VIP perks. Special offers may be available during Eid, Pohela Boishakh, or major tournaments. Check the platform regularly for updates.
Security and Responsible Gaming
Security-related questions
Yes, 100l5 uses SSL encryption to keep all your personal and financial information secure. Our system does not share your information with third parties. Read our privacy policy for more details.
Responsible gaming means playing for entertainment within your means. 100l5 provides deposit limits, session reminders, and the option to voluntarily pause your account. If you feel gaming is getting out of control, contact support right away.
Yes, 100l5 offers self-exclusion and temporary break options. You can close your account for a set period yourself through account settings, or let our support team know. This is completely confidential and is there for your peace of mind.
The 100l5 support team is available 24 hours a day, 7 days a week in Bengali via live chat. You can also contact us by email: [email protected]. Any issue you have will be resolved promptly.
If you notice any unusual or suspicious activity on your account, change your password immediately and report it to 100l5 via live chat. Our security team will investigate quickly and secure the account if needed.
Still have questions?
Our Bengali-language 24/7 support team is always here for you — contact us now via live chat or email.
Live Chat Support
Get help in Bengali 24/7. Responses are usually received within a few minutes.
Email Support
[email protected] — write to us by email for detailed questions and get a quick reply.